Artificial Intelligence AI in 2025: Chatbots And Autonomous Agents, A Winning Duo For Businesses
Generative artificial intelligence continues to evolve and transform the way we work. But in concrete terms, what are we really going to be doing with AI in 2025? Two technologies dominate the scene: specialized chatbots and autonomous agents. These tools no longer simply answer questions, they optimize operations, improve decision-making and free up time for higher value-added tasks.
Specialized Chatbots: From Simple Assistants To Business Experts
While early chatbots were mainly used to answer basic questions, modern versions are now capable of acting as ultra-specialized experts in a specific field.
For example, a company managing a vast real estate portfolio might ask in how many of its buildings it is responsible for the ventilation system. Rather than manually digging through hundreds of leases, a specialized chatbot trained on these documents can provide a precise answer in seconds.
📌 Example in real estate
A good example of this evolution is La Résidence, a French real estate network that has integrated an artificial intelligence chatbot to optimize its services. Thanks to this tool, customers can quickly obtain information on properties for sale, book an appointment with an agent or even simulate an investment project.
According to Trengo, the best chatbots don't just give generic answers, they mine specific databases and know how to ask questions to refine their answers .
Agents: When AI Takes The Lead
Unlike chatbots, which respond to a request, autonomous agents detect anomalies and act accordingly.
An AI agent could, for example, monitor maintenance deadlines in a building stock. If a contract expires or an anomaly is detected, it could automatically alert those in charge before the problem becomes critical.
📌 AI for compliance and proactive management
In the real estate sector, some companies are starting to test these agents to optimize regulatory compliance. An AI agent could constantly analyze new legislation and alert a company when one of its practices is no longer compliant .
💡 A perfect playground? Compliance automation
As our CEO, Éric Bourget, explains:
Compliance is costly and requires a lot of human resources. With an autonomous agent, we can automate regulatory monitoring and avoid mistakes that could be very costly to the company.
IA And Humans: Collaboration, Not Substitution
These technologies are not intended to replace humans, but to support them. In 2025, AI will above all recover precious time, whether by reducing HR's administrative workload, optimizing property management or facilitating regulatory compliance.
What you need to remember
✅ Specialized chatbots provide rapid access to complex information.
✅ Autonomous agents monitor, detect and alert in real time.
✅ AI doesn't replace, it frees up time for value-added tasks.
And you, what task would you like to see automated in 2025?
📩 At HalfSerious, we support companies in adopting AI with interactive workshops. Want to find out more? Write to us to book a session dedicated to your sector.
