Case study Mining & Co.
Mining & Energy Quebec, Canada
Operational Excellence through Technology
*For confidentiality reasons, the name of our client has been anonymized in this case study.
Recognizing the critical need to modernize, a global leader in the mining sector sought our expertise to develop a personalized technological solution.
- AI
- Development
- Application
- UX Research
- Business Intelligence
- Communication & Adoption
Analysis and Context
As part of a UX research mandate to initiate a long-term and complex digital transformation project, our team visited the mine to interview the users and ensure we build the most suitable solution.
Key Obstacles Identified:
- Limited accessibility and data sharing
- Siloed existing systems
- Difficult collaboration
- Challenges in making decisions based on real-time data
Transformation & Impact
Our approach followed these fundamental steps:
1. Central Data Aggregation Platform:
We are developing a platform designed to serve as a central hub for data aggregation. This platform will pull information from numerous systems and present it through a user-friendly interface.
2. Natural Language Processing:
It will process specific queries in natural language, delivering accurate responses within seconds. The chatbot will support both voice and text interactions.
3. Real-Time Updates:
Its real-time data updating capability will ensure the team can react swiftly in emergencies, enhancing decision-making and operational readiness.
Results
We anticipate significant time savings and improved data reliability, leading to substantial efficiency improvements across the board.
KPI’s we aim to impact include
- Setting realistic daily targets
- Assisting with predictive maintenance
- Realistic view of equipment health
This project is still in development, but the potential benefits are clear. By addressing the data accessibility and sharing issues, we are confident that the platform will significantly enhance operational efficiency and support employees in their day-to-day lives.